Do you provide live chat or phone support for urgent queries?
Yes, for quick assistance we offer live chat/WhatsApp support during business hours. For detailed issues, we recommend contacting us via email so we can provide step-by-step guidance.
What information should I include when contacting support?
To speed up the resolution, please include your order number, plugin name, a brief description of the issue, and if possible, a screenshot or error message. This helps our support team identify the problem quickly.
When can I expect a reply after submitting a support request?
Our team usually replies within 12–24 hours on business days (Mon–Sat). Urgent issues submitted through live chat are often handled immediately.
Do you assist with plugin installation and setup through Contact Us?
Yes, if you face any problem with installation or setup, you can contact us and our support team will provide detailed instructions. For complex setups, we may offer remote guidance.
Can I contact you for refund or order-related issues?
Absolutely. For refund requests or order issues, simply reach out via this page or email. Please share your order ID and reason for the request so we can review and assist you promptly.
